Shipping
**PLEASE NOTE: ITEMS ARE NOT GUARANTEED TO BE IN STOCK WHEN PURCHASED**
For items that are in stock, please allow up to 5 business days for processing.
Business days are Monday-Friday for Shipping
Delivery time begins once your package has been picked up and scanned by either UPS, FedEx or USPS.
Sorry, there is no Saturday or Sunday delivery.
**Shipping is Non-Refundable**
We ship using:
- Priority Mail (USPS) w/tracking (estimated 2-5 business days for delivery once shipped) for small orders of thread.
- UPS Ground w/tracking (5-10 business days, depending on your location, for delivery once picked up & scanned)
- UPS Express w/tracking (2-3 business days for delivery once picked up & scanned)
- FedEx International Ground to Canada only w/tracking (3+ business days depending on customs)
- International Shipping (USPS) to all other countries w/tracking (6-10 business days to many major markets depending on customs)
Free shipping on all **online orders of $150.00 or more within the continental US Only. **Does not apply to in-store purchases.
Free shipping is not available for International orders.
**Shipping is non-refundable**
A signature may be required upon delivery for UPS/FedEx/USPS packages depending on the shipping option you choose. You can personally arrange with your local delivery person or leave a note on your door as to where to have a package left at your door or on your property.
**If you choose delivery service with no signature required, you are giving permission to the delivery person to leave packages at the address you provided for delivery. Annie & Company is not responsible for packages left on your property/at your door/back door/patio/porch/side of house/at your neighbors/ etc. that are missing or stolen. In cases of missing or stolen packages, you will need to contact us directly here at Annie & Company. If a delivery was attempted and you are not home to receive your package, UPS/FedEx or USPS should leave a delivery attempt slip notifying you that they came. It is your responsibility to respond to the slip left at your door.
UPS/FedEx will not deliver to a PO box. A physical residential or business street address is required for shipping.
If you need to expedite/overnight an order, please call the store to check for availability and to make arrangements (212) 360-7266. Arrangements can not be made through our website. Depending on the order and destination, overnight prices will vary.
***If shipping option "UPS Express" is chosen, orders placed will arrive 2-3 Business Day AFTER the item(s) have been shipped out Only if the item(s) ordered are In-Stock.
Sorry, there is No Saturday or Sunday Delivery.
Orders placed for an item that is Out-of-Stock will can take a while. The item(s) will need to be ordered from the appropriate vendor. Depending on our vendors and their available stock "Wait-Time" can range anywhere from 2 weeks-12 weeks+. You will be notified by email of the wait or any delay once we hear back from the vendor with such information.
For Needlepoint Canvases:
If our vendor does not have the requested canvas in their stock, it will need to be painted. Paint times vary with each vendor and can take anywhere from 4 weeks - 16 weeks. That wait time does not include the time to ship between the vendor and our shop or between our shop and the customer.
Shipping Partial Orders:
If some of the items ordered are in-stock and we are waiting for additional items to arrive, we can process and ship partial orders. If an order is being split into two shipments, there will be a $15 shipping charge to ship the remainder of an order (within the U.S. only) A credit card will need to be provided to charge for the shipping. It can not be charged again through PayPal. If you do not wish to receive a partial order, we will hold your items until everything is in-stock to ship all at once.
Your patience is greatly appreciated, please bear with us.
Questions?
Call (212) 360-7266 or (212) 289-2944
Email Needlepoint: Anniesneedlepoint@gmail.com
Email Knitting: Anniesknitting@gmai.com