Needlepoint Policy:

Returns/Cancelled Orders are for store credit only, no refunds. Please shop wisely.

In most cases, a canvas may need to be painted if not in stock. We will let you know the estimated painting time given to us by the vendor and you will also be asked if you would like to be placed on back order.

Yes to Back Order: If you give us the OK to place you on back order you are agreeing to wait the estimated time the vendor has told us their painters will take. If you choose down the line that you would like to cancel your order after painting has already started, your cancellation will be for store credit only.

No to Back Order: If when asked to be placed on back order and you tell us no, you do not want to be placed on back order, we will cancel & refund the order immediately.

Shipping can not be credited for orders that have already been shipped. Orders cancelled before they are shipped are for Store Credit Only, for the full amount of the purchase. Store Credit for online orders can only be used through our website.

Returns: Items received must be returned within two (2) weeks of the delivery date. After we have received your item(s) and processed the return, you will receive an email with a Store Credit Code to be used on our website during your next checkout. Store Credit Code is to be entered in the "Gift card or Discount code" box.

Exchanges: Please call (212) 360-7266 to make exchanges and have your 4 digit order number ready.

No Returns/Exchanges on: Books, needles, beads, buttons, embellishments, scissors.

All returned items - Accessories, boxes, bags, threads, etc. must still have its original tags attached, be unopened, in its original condition, not smell of smoke and undamaged, otherwise item(s) will not be accepted for Store Credit.

Items are not guaranteed to be in stock at the time of purchase. Please allow 5-10 business days to process orders and get back to you because we may need to contact a vendor for availablity.

***Please be sure to use a shipping service that provides a tracking number. If you return an item that is not traceable and it is lost/stolen in transit, we are not responsible for your package and store credit can not be issued.

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Knitting Policy:

ALL YARN IS FINAL SALE

All yarns are not guaranteed to be in stock at the time of purchasing. 

If we do not have the desired quantity/color in stock, we will notify you as soon as possible and deal with it on a case by case basis. Additionally, because of the wide variety of computer monitors, the color you see on your computer may look different when viewed on another computer, as well as real life.

No Returns on: wound yarn, needles, notions, books, buttons, used yarn.

Other merchandise may be returned for store credit only within two (2) weeks of the delivery date.

All returned items must be unopened and the merchandise must be in its original condition with all tags and labels attached. 

Sorry, shipping can not be credited for orders that have already been shipped out.