Phone: (212) 360-7266 or (212) 289-2944
1763 2nd Ave. New York, NY 10128
SW Corner of East 92nd St. & 2nd Ave.



Shipping

**PLEASE NOTE: ITEMS ARE NOT GUARANTEED TO BE IN STOCK WHEN PURCHASED**

Please allow up to 5 business days for processing on all orders with in stock items.

Business days are Monday-Friday for Shipping

Delivery time begins once your package has been picked up and scanned by either UPS, FedEx or USPS.

Sorry, there is no Saturday or Sunday delivery.

**Shipping is Non-Refundable**

We ship using:

  • Priority Mail (USPS) w/tracking (estimated 2-5 business days for delivery once shipped) for small orders of thread.
  • UPS Ground w/tracking (5-10 business days, depending on your location, for delivery once picked up & scanned)  
  • UPS Express w/tracking (2-3 business days for delivery once picked up & scanned)
  • FedEx International Ground to Canada only w/tracking (3+ business days depending on customs)
  • International Shipping (USPS) to all other countries w/tracking (6-10 business days to many major markets depending on customs)

Free shipping on all **online orders of $150.00 or more within the continental US only. **Does not apply to in-store purchases.

Free shipping is not available for International orders.

Shipping is non-refundable.

 A signature may be required upon delivery for UPS/FedEx/USPS packages depending on the shipping option you choose. You can personally arrange with your local delivery person or leave a note on your door as to where to have a package left at your door or on your property.

**If you choose delivery service with no signature required, you are giving permission to the delivery person to leave packages at the address you provided for delivery. Annie & Company is not responsible for packages left on your property/at your door/back door/patio/porch/side of house/at your neighbors/ etc. that are missing or stolen. In cases of missing or stolen packages, you will need to contact us directly here at Annie & Company. If a delivery was attempted and you are not home to receive your package, UPS/FedEx or USPS should leave a delivery attempt slip notifying you that they came. It is your responsibility to respond to the slip left at your door.

 

UPS/FedEx will not deliver to a PO box. A physical residential or business street address is required for shipping.

If you need to expedite/overnight an order, please call the store to check for availability and to make arrangements (212) 360-7266.  Arrangements can not be made through our website. Depending on the order and destination, overnight prices will vary.

 

***Please allow up to 5 business days for processing on ALL ORDERS of in stock items.{Business days are Monday-Friday} 

If shipping option "UPS Express" is chosen, orders placed will arrive 2-3 Business Day after the 5 business days of processing Only if the item(s) ordered are In-Stock.

Sorry, there is No Saturday or Sunday Delivery.

Orders placed for an item that is Out-of-Stock will require more time to receive. The item(s) will need to be ordered from the appropriate vendor. Depending on our vendors and their available stock of the requested item, "Wait-Time" can range anywhere from 1 week-12 weeks+. You will be notified by email of the wait or any delay once we hear back from the vendor with such information. 

 

For Needlepoint Canvases: 

If our vendor does not have the requested canvas in their stock, it will need to be painted. Paint times vary with each vendor and can take anywhere from 4 weeks - 16 weeks. That wait time does not include the time to ship between the vendor and our shop or between our shop and the customer.

 

Shipping Partial Orders:
If some of the items ordered are in-stock and we are waiting for additional items to arrive, we can process and ship partial orders. If an order is being split into two shipments, there will be a $15 shipping charge to ship the remainder of an order (within the U.S. only) A credit card will need to be provided to charge for the shipping. It can not be charged again through PayPal. If you do not wish to receive a partial order, we will hold your items until everything is in-stock to ship all at once.

 

Your patience is greatly appreciated, please bear with us.


Questions?

Call (212) 360-7266 or (212) 289-2944

Email Needlepoint:   Anniesneedlepoint@gmail.com

Email Knitting:   Anniesknitting@gmai.com